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Diane Snow Linderman

CEO, Founder and Sr Loan Officer

Phone:

(952) 297-0776

Email:

admin@ezmortgage.store

Address:

​520 N Broadway St, Spring Valley, MN 55975

A Bit About Me

Throughout my life, I’ve approached every challenge with enthusiasm, creativity, and a ceaseless desire to help others achieve success. This passion and drive have paved the way to the creation of EZ Mortgage Store.  Helping people become home owners has become a passion.  I have discovered that "Home" is uniquely different for each client I find financing for.  I enjoy the experience of helping someone find the perfect Mortgage for there perfect HOME!  I have developed exceptional relationships with, Money Lenders and Home Owners, Allowing my organization to offer Exceptional choices for home loans!  I also am extremally passionate about helping People set goals to become Home Owners. If you’re interested in the best mortgage to fit your needs, get in touch!  952-297-0776 (a txt is fine, phone call better!)

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Program / Project Manager with 20+ years’ broad-spectrum experience in all facets of project management with exemplary leadership skills. Project Planning and Account Management. Responsible and accountable for the coordinated management of multiple related projects, directed toward strategic business and other organizational objectives. Maintain continuous alignment of program scope with contracted business objectives.  Analysis, construction, and implementation of Business Case recommendations to modify and enhance the effectiveness of market results and strategic corporate intent.   Medical Aesthetic Laser & Energy Based System Project/Program Management including Operational and Financial management of over 2.1 million dollars worth of projects over the time period of  5 years. Ten years of Business Analysis and management experience – analyzing and managing the financial status, adherence to scope, and operations excellence. Responsible for managing a budget of over 13.3 million dollars over ten year period.  

Key Skills

  • Project Planning and Account Management

  • Policy and Procedure Development

  • Seasoned in domestic and international travel

  • Financial Management / Budgeting 

  • Risk, Issue, and Quality management

  • Customer Relationship Management

  • Sales – Hire, train and organize sales teams

  • Strategic and Organizational Planning

  • Employee  and Customer Loyalty Programs

  • New Business Development Strategies

  • Telephone sales and marketing

  • Highly Skilled in MS Office, Visio, Project

  • Certified Facilitator: DDI Learning Systems

  • Highly energetic with excellent leadership skill

  • Problem Analysis and Conflict Resolution

  • Break – Even Analysis

  • Asset & Expense Tracking

  • Staffing and Recruitment Management

  • Targeted Sales and Marketing Practices

  • Project Management for Training Programs

Work Experience

Feb 2019 - Present

Jan 2015 – Feb 2019

2014 - 2015

2013 - 2014

2010 - 2013

2008 - 2012

1998 - 2003

CEO, Founder and Sr Loan Officer - EZ Mortgage .Store - Mortgage Origination  for Zahava, Inc.

Loan Officer - Security National Mortgage (Green Street Banker) MB Financial, Citywide Home Loans 

  • Telephone sales and marketing

  • Evaluates loan applications and documentation by confirming credit worthiness.

  • Rejects loans by explaining deficiencies to applicants.

  • Mortgage Origination

  • Exceptional Customer Communication answering questions; responds promptly.

  • Maintains customer confidence by keeping loan information confidential.

  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Skills and Qualifications:

Audit, Financial Skills, Financial Software, Customer Service, Thoroughness, Confidentiality, Analyzing Information, Decision Making, Verbal Communication, Professionalism, and Quality Focus.  Confer with Underwriters and aid in resolving mortgage application problems. Analyzed potential loan markets and developed referral networks in order to locate prospects for loans. Assist the borrower in determining the proper loan program.  Completing the loan application and gathering the necessary paperwork. Run credit, Communicate with the appraiser, title officer, escrow officer, and underwriter. 

Full-time caregiver for my father with dementia

  • At-home loan assistant for American Loans

Kiva Energy – Salt Lake City, UT

  • Short-term contract - Data Systems integration, GPS, tax, and cost data.  Sales for the Rocky Mountain area.  Accounts payable, receivable, and collections.  Costs and margin reporting.

Project Manager, Phoenix Sky Harbor Airport – Phoenix, AZ

  • Development of business case and project management plan for implementation of more than one million dollar Customer Service contract at Phoenix Sky Harbor Airport.   The project management plan included strategic and workforce planning activities. 

  • Developed job descriptions, assigned accountability, audit reviews, and performance reviews, and established a “Chain of Command”.

  • Interacted with the client - “The City of Phoenix Aviation” to understand and document their requirements for the Training Project/Program.

  • Validated and approved requirements through the client.

  • Developed and delivered all routine training activities, and custom-designed training materials for closing skills gaps in newly appointed management. 

  • Refined the requirements and needs for information systems, business systems, inventory systems, and schematics for the brochure program.  

  • Established and maintained Department-wide policy and reporting systems. 

  • Developed operations review program to help ensure services stay on the scope.   Established employee relations counseling regarding employee performance, conduct, grievances, Equal Employment Opportunity (EEO), etc…  Develop a progressive discipline policy to assist managers in the preparation of disciplinary and adverse action notices and responses to employee grievances. 

  • Senior Executive Services activities included serving as a consultant for performance management, and recognition.  Provides support services as Executive Management in the form of coordination and development of reporting structure.  

  • Provided integration support with the goal of working corporately with other Airport Programs, Organizations, and Departments. Delivered a functioning plan for Operations.

Project Manager/ Owner,  LASER DIVA-Phoenix, AZ

  • Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.  Phone, Mail, and CRM Sales

  • Responsible for the creation, implementation, and execution of the Action Sales Plan. 

  • Generated and maintained a credible forecast of accounts.

  • Primary customer contact for technical and business issues for accounts.

  • Work with Sales Support Engineers on all technical issues. 

  • Successfully retained 700+ clients and built a profitable business by providing first-rate quality service

  • Developed project plans and assumed responsibility for project profit and loss.

  • Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.  Provided delivery management to ensure assurance, and dedicated follow-up.

  • Promoted services through educational marketing and creative promotional strategies.

  • Negotiated with Stakeholders to lease facilities through a percentage-based profit-sharing agreement.

Program Manager / General  Manager/CFO/ Franchisee, GREAT CLIPS Salt Lake City, UT

  • Recruited by the founder of Great Clips to revitalize and turn around underperforming franchise locations.

  • Program Management: Directed all facets of daily business operations, including monitoring the scope for 32 separate Franchise Locations.  Established stringent operations, budget, and product labor standards. Devised strategy for turnaround operations. Recognized as best business practices author.

  • Stakeholder management: Communications with corporate offices, managers, and clients. Interfaced persuasively with senior executives and sales leaders.

  • Human Resource Management: Coordinated human resources activities: recruitment, hiring, benefits, disciplinary actions, and staff development.  

  • Financial Management:   Budgeting, Balance sheet analysis, Growth rate prediction, Break – Even Analysis, Profit and Loss Projection, Expense Tracking, Asset Tracking, and Loss prevention.  Identified areas of opportunity and money-losing products, and procedures.  

  • Sales and Marketing: Implemented marketing activities to acquire targeted prospects and build customer satisfaction. Coached sales teams and provided feedback on competitors to marketing and solutions groups. Planned and conducted conferences and in-house management presentations.

  • Risk and Quality Management:  Transformed DMA territory that was in jeopardy of closing into the fastest-growing territory of its size in the entire Country.  Created a Quality Control program. Analyzed existing business operations and financial status by conducting detailed on-site analysis.  Employed quality management shoppers to visit and grade customer experience according to provided scope. Traveled throughout the U.S. to areas of greatest need-uncovered and corrected areas of theft, loss control, and mismanagement.

  • Leadership Skills:  Conducted intensive staff training in customer service, professional behavior, leadership development, financial accountability, and operations efficiency. Opened 4 new stores—2 of which became the highest volume stores in the territory and achieved Million Dollar Club within the first year of operation.  Selected locations, negotiated leases, hired and trained 130 employees, and oversaw operations until new management assumed leadership. Received intensive training in leadership development and organizational improvement at DDI (Development Dimensions International). As Certified Facilitator, trained staff, managers, and Franchisees. 

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